--- title: "About Cap City Closets | Family-Owned Columbus Studio" description: "Meet Josh Stratton, Lisa Theado & Seth Potter — the family-owned team behind Cap City Closets in Columbus, OH. Owners on-site, in-house installs, 4.9★." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://capcityclosets.com/" }, { "@type": "ListItem", "position": 2, "name": "About", "item": "https://capcityclosets.com/about" } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Who owns Cap City Closets?", "acceptedAnswer": { "@type": "Answer", "text": "Cap City Closets is owned by Josh Stratton and Lisa Theado, who run the studio day-to-day from the Tremont Center showroom in Upper Arlington (Columbus), Ohio. Lead installer Seth Potter heads the in-house installation team." } }, { "@type": "Question", "name": "Is Cap City Closets a franchise?", "acceptedAnswer": { "@type": "Answer", "text": "No. Cap City Closets is an independent, family-owned Columbus studio — not a national franchise. The owners design, quote, and oversee every project personally." } }, { "@type": "Question", "name": "Who installs Cap City Closets projects?", "acceptedAnswer": { "@type": "Answer", "text": "Our own in-house team, led by Seth Potter — never subcontractors. Most installations finish in 1–2 days and are backed by a Limited Lifetime Warranty on panels, hardware, and workmanship." } }, { "@type": "Question", "name": "Where is the Cap City Closets showroom?", "acceptedAnswer": { "@type": "Answer", "text": "2098 Tremont Center, Floor 1, Columbus, OH 43221 — in Upper Arlington. Open Monday–Friday, 9 AM–5 PM. Call (380) 220-7400 to book a free design consultation." } } ] }, { "@context": "https://schema.org", "@type": "HomeAndConstructionBusiness", "@id": "https://capcityclosets.com/#business", "founder": [ { "@type": "Person", "@id": "https://capcityclosets.com/about#josh-stratton", "name": "Josh Stratton", "jobTitle": "Co-Owner" }, { "@type": "Person", "@id": "https://capcityclosets.com/about#lisa-theado", "name": "Lisa Theado", "jobTitle": "Co-Owner, Operations & Finance" } ], "employee": [ { "@type": "Person", "@id": "https://capcityclosets.com/about#seth-potter", "name": "Seth Potter", "jobTitle": "Lead Installer" } ] } ] --- [Skip to main content](#main-content) [![](/__l5e/assets-v1/b733c408-bc4a-45b4-95d0-a420117b6370/logo-dark.png)![Cap City Closets](/__l5e/assets-v1/29e1536c-de3c-4a20-a852-041cdd51a665/logo-light.png)![](/__l5e/assets-v1/b733c408-bc4a-45b4-95d0-a420117b6370/logo-dark.png) ](/) [Services](/services)[For Builders](/builders-remodelers)[Process](/process)[Showroom](/showroom)[Reviews](/reviews) More [Design Options Finishes, hardware, lighting ](/design-options)[About Family-owned, Columbus ](/about)[Service Area Columbus & suburbs ](/service-area)[Journal Design notes & guides ](/blog)[Warranty Limited Lifetime ](/warranty)[FAQ Common questions ](/faq)[Contact Book a consultation ](/contact) [(380) 220-7400](tel:+13802207400)Mon–Fri 9 AM–5 PM [](https://www.facebook.com/capcitycustomclosets)[](https://www.instagram.com/capcitycustomclosets) [(380) 220-7400](tel:+13802207400)Free Consultation [](tel:+13802207400) [![](/__l5e/assets-v1/b733c408-bc4a-45b4-95d0-a420117b6370/logo-dark.png)![Cap City Closets](/__l5e/assets-v1/29e1536c-de3c-4a20-a852-041cdd51a665/logo-light.png)![](/__l5e/assets-v1/b733c408-bc4a-45b4-95d0-a420117b6370/logo-dark.png) ](/) Navigate [Services](/services)[For Builders](/builders-remodelers)[Process](/process)[Showroom](/showroom)[Reviews](/reviews) More [Design Options ](/design-options)[About ](/about)[Service Area ](/service-area)[Journal ](/blog)[Warranty ](/warranty)[FAQ ](/faq)[Contact ](/contact) [(380) 220-7400](tel:+13802207400)Free Consultation [](https://www.facebook.com/capcitycustomclosets)[](https://www.instagram.com/capcitycustomclosets) 1. [Home](/)/ 2. About Family-Owned, Columbus # Not a franchise. _A family._ Cap City Closets is a family-owned custom-storage studio in Upper Arlington. The owners are on-site for every project, the designs happen in our Tremont Center showroom, and the installers are people we know by name — not subcontractors. Cap City Closets ![The Cap City Closets team in Columbus, Ohio — lead installer Seth Potter, co-owner Lisa Theado, and co-owner Josh Stratton](/__l5e/assets-v1/a2055dc8-eac6-44ac-8e93-06a9bf8d7a0c/cap-city-closets-team-josh-stratton-lisa-theado-seth-potter-columbus-ohio.png) Left to right: Seth Potter, lead installer · Lisa Theado, co-owner · Josh Stratton, co-owner The People ## The people behind _your project._ Three people run every Cap City project — two owners and the lead installer. No hand-offs, no strangers. Cap City Closets ![Josh Stratton, co-owner of Cap City Closets in Columbus, Ohio](/__l5e/assets-v1/a18d5001-862d-4acb-b413-a282a253e94d/josh-stratton-headshot-v2.png) Co-Owner ### Josh Stratton Before closets, Josh built football programs — including years as a head coach at Canal Winchester High School. The habits that win seasons are the ones that run this studio: preparation, accountability, and a team that shows up. Josh leads design consultations at our Tremont Center showroom and stays hands-on from the first measurement to the final walkthrough. Cap City Closets ![Lisa Theado, co-owner of Cap City Closets in Columbus, Ohio](/__l5e/assets-v1/c052ee4d-080d-4ad4-8888-25263a36fb90/lisa-theado-headshot-v2.png) Co-Owner · Operations & Finance ### Lisa Theado Every project has a hundred moving parts, and Lisa owns all of them. She runs scheduling, budgets, and billing — which is why your quote is clear, your invoice matches it, and your install lands on the day we said it would. When you call Cap City, an owner picks up. Cap City Closets ![Seth Potter, lead installer at Cap City Closets in Columbus, Ohio](/__l5e/assets-v1/1da60aac-625b-4b6f-ae0f-f5f47a34205c/seth-potter-headshot-v2.png) Lead Installer ### Seth Potter Seth leads our in-house installation team — the reason most projects finish in one to two days. No subcontractors, no strangers in your home: the crew that measures your space is the crew that builds it, and Seth holds that standard on every job. ![A completed Cap City Closets walk-in closet installation in a Columbus, Ohio home](/__l5e/assets-v1/64cd9802-8608-418b-b04f-a41a22ae151f/primary-closet.png) Why We Started ## A local alternative _to the national franchises._ We started Cap City Closets because Columbus homeowners deserved a real local choice — one where you don't get handed off, where the designer who measured your closet is the one who shows you the 3D render, and where the owners are in the build, not just in the brochure. We're proud members of NARI of Central Ohio, we source our materials from US suppliers, and we stand behind every project with a Limited Lifetime Warranty. We also partner directly with Columbus-area builders and remodelers — see [For Builders & Remodelers](/builders-remodelers) for how we work with the trade. 4.9★ Google rating · 64 reviews Lifetime Limited warranty on panels, hardware, workmanship 1–2 days Typical installation timeline 100% In-house craftsmen. No subs. What You Get ## Local, hands-on, _and accountable_. When you hire Cap City Closets you get the owners, the same designer from start to finish, an in-house install team, and a warranty that lasts. The Same Face, Every Visit The designer who measures your closet is the one who walks you through the 3D render at the Tremont Center showroom — and the one who answers when you text a question two weeks after install. No hand-offs, no "let me check with the installer," no showing up to a job site full of strangers. Most Cap City projects run through a single point of contact from the discovery call to the last screw. Why Local Actually Matters A national franchise designer sees your home once. Ours drive past it. We know which Upper Arlington streets have plaster walls and which Dublin subdivisions came with wire shelving in the primary. That local memory shows up in the design — we've solved the same low-ceiling attic dormer, the same awkward corner off a 1950s hallway, the same "there's a chase behind that wall" surprise more times than we can count. It's the difference between a template and a room built for your house. FAQ ## Questions people _actually ask._ Who owns Cap City Closets? Cap City Closets is owned by Josh Stratton and Lisa Theado, who run the studio day-to-day from the Tremont Center showroom in Upper Arlington (Columbus), Ohio. Lead installer Seth Potter heads the in-house installation team. Is Cap City Closets a franchise? No. Cap City Closets is an independent, family-owned Columbus studio — not a national franchise. The owners design, quote, and oversee every project personally. Who installs Cap City Closets projects? Our own in-house team, led by Seth Potter — never subcontractors. Most installations finish in 1–2 days and are backed by a Limited Lifetime Warranty on panels, hardware, and workmanship. Where is the Cap City Closets showroom? 2098 Tremont Center, Floor 1, Columbus, OH 43221 — in Upper Arlington. Open Monday–Friday, 9 AM–5 PM. Call (380) 220-7400 to book a free design consultation. Begin ## Ready to design the closet _you actually want_? Free in-home consultation. 3D design at our Columbus showroom. Installation by our own craftsmen. Book Free Consultation[Call (380) 220-7400](tel:+13802207400) ![Cap City Closets](/__l5e/assets-v1/29e1536c-de3c-4a20-a852-041cdd51a665/logo-light.png) Columbus' family-owned custom closet studio. 2098 Tremont Center, Floor 1 Columbus, OH 43221 ### Contact - [(380) 220-7400](tel:+13802207400) - [sales@buckeyeinteriordesign.com](mailto:sales@buckeyeinteriordesign.com) - [](https://www.facebook.com/capcitycustomclosets) - [](https://www.instagram.com/capcitycustomclosets) ![NARI — National Association of the Remodeling Industry](/__l5e/assets-v1/98669747-5059-45d4-b9bc-ecce525825f7/nari-badge.png) Member NARI of Central Ohio ### Explore - [Services](/services) - [For Builders & Remodelers](/builders-remodelers) - [Process](/process) - [Showroom](/showroom) - [Service Area](/service-area) - [About](/about) - [Reviews](/reviews) - [Warranty](/warranty) - [FAQ](/faq) - [Journal](/blog) - [Contact](/contact) ### Hours Mon–Fri 9:00 AM – 5:00 PM Saturday Closed Sunday Closed ★ 4.9 on Google · 64 reviews © 2026 Cap City Closets. 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